Our Clients Love Us!
Here's What They Say
ProActive Integrated Security Ltd. is a professional security company who provides the utmost care in ensuring your residential property is secure, safe and protected. From the initial contact to the completion of the work, everyone involved answered all my questions and concerns in a prompt and courteous manner. I would highly recommend this company for all your security needs. Thank you to Bren and Troy for your expertise.
I called in the morning as my alarm was going off and I didn’t know why. I spoke to Brenda initially and she was very calm, professional and patient with me. She was able to do some troubleshooting with me and told me the cost to have a technician come to my house. The technician was scheduled to come within the hour. Todd was also very professional and took the time to explain what he was doing and how I could better utilize my security system. I truly felt valued as a customer and would recommend them.
Needed a tech to come take a look at our alarm system, Bren was super responsive and very quick to reply with helpful information. She was able to get a tech sent out easily. The tech was on time and very professional. Had us back up and running in no time. Great service from everyone I dealt with! Highly recommended if you have questions or need your alarm system looked at. Thanks ProActive!
That was best customer service and the fastest delivery of service I have ever experienced. Amazing! We needed our fire alarm reset and they were amazingly fast to send a technician. Technician was amazing, he not only fixed the issue but also demonstrated how to fix it in future and how to operate the alarm system. I knew nothing about this system. Thank you again for such an incredibly fast service.
ProActive is a "10". Quality, quick and friendly service. Dedication to detail and resolution of problems. They have restored our faith in what customer service looks like.
I contacted ProActive on behalf of our Condo Community to tweak an existing Hikvision security camera system. Bren and Troy were a delight to work with. Professional, knowledgeable and friendly like family - I'm a huge fan!
👍👍😊😊
ProActive Security was highly recommended by a family member that has received services from this company for approximately 20 years. Recently I had them install a new home security system and this was the easiest decision for my new home. Bren has been my first point of contact via email and always provided a response within the same day. Installation completed by Troy was fast and professional.
I had to run a DIY c/o YouTube factory reset on my system. I called ProActive and Brenda is so pleasant over the phone, and within 15m she had me schedule for a service that same day. Within 30m Troy is over at my place to service my alarm system, and he finished within 30m walking me through all the work he is doing (so I can learn to DIY for next time). If you guys call try to request for TROY, he is so polite and so pleasant to talk to. This guys are AMAZING! Keep it up guys! My home security go-to from now on!
We had proactive come in to install a completely new CCTV system. Ian and Troy were incredible. Very professional, friendly and helpful. Service was stellar and will be recommending to all colleagues who are looking to update their system. Top notch service and great product. Very happy with results.
Professional and friendly service. Highly recommend ProActive!
ProActive was friendly and professional every step of the way. They were able to answer all of my questions and concerns and offered solutions that worked for me. I would highly recommend contacting ProActive!
had proactive come look at our shop to install a camera system and alarm. very friendly and professional staff got us exactly what we needed at a good price! would highly recommend.
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Questions About Home Security Systems?
We offer a range of home security systems, including intrusion alarm systems, CCTV and video surveillance cameras, motion sensors, door and window sensors, fire and smoke detectors, carbon monoxide detectors, panic alarms, and environmental sensors.
A home security system works by detecting unauthorized entry, motion, or environmental hazards and triggering an alarm. The system then notifies you and our 24/7 monitoring center, which can dispatch emergency services if needed.
Our security experts will conduct a comprehensive assessment of your property and discuss your specific needs and concerns. Based on this assessment, we will recommend a customized security solution that best fits your home.
Yes, most of our security systems come with remote access capabilities. You can control and monitor your system from anywhere using a smartphone, tablet, or computer.
If your alarm is triggered while you’re away, our 24/7 monitoring center will receive an alert and take immediate action. We will notify you and dispatch emergency services if necessary.
Our monitoring services are provided through a U.L.C. certified and AAA rated facility, ensuring the highest standards of reliability and safety. Our team is always vigilant, ready to respond to any alarm event.
If you accidentally trigger the alarm, you can quickly disarm it using your control panel or mobile app. Our monitoring center will also contact you to verify the alarm, and you can inform them that it was a false alarm.
We recommend testing your security system at least once a month to ensure all components are functioning correctly. Our team can guide you through the testing process or perform routine maintenance checks for you.
Yes, our security systems can be integrated with various smart home devices, such as smart locks, lighting, and thermostats, to provide a seamless and convenient security solution.
Yes, there is a monthly fee for our 24/7 monitoring services. The cost depends on the level of monitoring and the features included in your security package. We will provide a detailed breakdown of all costs during your consultation.
Most of our security systems are equipped with backup batteries that will keep the system operational during a power outage. Additionally, some systems can be connected to a generator for extended backup power.
Yes, our security systems are scalable, allowing you to add more sensors, cameras, and other components as needed. Our team can help you upgrade and expand your system to meet your evolving security needs.
The installation time varies depending on the size and complexity of your system. Typically, a standard home security system installation can be completed within a few hours. We will provide an estimated timeline during your consultation.