ULC Fire Monitoring

24/7 Fire Alarm Monitoring Services

ULC Fire Alarm Monitoring In Greater Vancouver

At ProActive Integrated Security Ltd., we offer ULC fire monitoring services designed to provide the highest level of protection for your property and loved ones. ULC (Underwriters Laboratories of Canada) fire monitoring ensures that your fire detection systems are continuously monitored by certified professionals.

In the event of a fire, our monitoring center receives an instant alert and dispatches emergency services immediately, significantly reducing response times and minimizing potential damage. The benefits of ULC fire monitoring include enhanced safety, peace of mind, and compliance with insurance and regulatory requirements. Trust ProActive Integrated Security Ltd. to safeguard your home with our reliable and responsive ULC fire monitoring services.

ProActive Integrated Security Ltd. is a security system and alarm company serving Greater Vancouver and the Lower Mainland.  We provide our 24/7 ULC fire monitoring services to residential and commercial clients in Vancouver, Abbotsford, Chilliwack, New Westminster, Maple Ridge, Coquitlam, Mission, Surrey, Langley, Richmond, Burnaby, and the North Shore.

How Our ULC Fire Monitoring Service Works

Fire alarm systems were never really designed to notify the fire department if there were to be an actual fire in your building. The primary role of a fire alarm is to help building occupants recognize the threat so that everyone can get out safely.  Somebody must still call 911 and notify emergency services there is a fire.  Most fire sprinkler and suppression systems operate in a similar fashion.  ULC fire monitoring bridges the gap between your building and notifying the relevant authorities should your fire alarm or fire sprinkler system get triggered.

To outfit your building with real-time fire monitoring one of our CFAA-certified technicians will install a ULC fire alarm monitoring transmitter into your building.  Once the unit is installed it can be connected to your existing fire alarm or sprinkler system. When your building has been connected to a fire alarm system, Pro Active Integrated Security monitors the alarms and adheres to ULC-S561 for fire alarm monitoring:

Fire Alarm Notifications: When your fire alarm is triggered it will send a signal to our ULC monitoring station.  This can be triggered by a smoke detector, a heat detector, fire alarm pull station, or if waterflow for the sprinkler system is activated in your building.  Once we are notified of the fire alarm signal (and it's not a system test) we are required to notify the fire department of a fire alarm signal within 30 seconds.

Fire Trouble Notifications: If there are any problems with your fire alarm system or any of it's components the ULC-S561 fire monitoring standard says that we have 5 minutes to notify key persons of the fire alarm condition or malfunction.

Fire Sprinkler Notifications:  When your ULC fire monitoring is connected to a fire sprinkler system we typically monitor the following:

  1. Sprinkler Waterflow:  This tells us that water is flowing through your sprinkler system.  When this happens the fire department needs to be dispatched immediately.  Pro Active Integrated Security is required to notify the fire department of a fire alarm signal within 30 seconds.
  2. Low System Pressure: This warning tells us that some type of issue has reduced the pressure in the sprinkler system to the point that it may not operate properly in the event of a fire. Pro Active Integrated Security will notify key personnel within 5 minutes if this notification is received at our ULC monitoring station.
  3. Gate Valve Status: These valves control the waterflow into your sprinkler system.  Our fire monitoring service can tell whether these valves are open or closed.  If the gate valve is closed your sprinkler system will not be pressurized with water.  Again, we'll notify key personnel within 5 minutes of receiving this signal.

How Does Pro Active Integrated Security Communicate With Your Building?

At Pro Active we use the ULC-approved methods of communication to monitor your buildings fire alarm systems.  This connection is made through the specialized equipment that we install with the fire alarm monitoring transmitter. The emergency signals from your fire monitoring system can be sent to us a variety of ways including:

  • Cellular Network Communication
  • IP (Internet)
  • Phone Lines
  • DVACS (for older legacy systems)

Pro Active Integrated Security can provide our clients with communication in both active and passive methods.  This means that the communication system can be a standalone system or it can require a back-up for redundancy.  Active systems are monitored every 180 seconds and do not require a second form of communication.  A passive system is tested daily and some combination of phone line/cellular/IP is required. One of our qualified technicians can help you determine what type of communication method is the best fit for your building.

What Is ULC-S561?

ULC-S561 is the standard for fire alarm monitoring in Canada. This standard is referenced in building codes and fire codes.  The ULC-S561 standard determines how equipment will be installed, how the equipment communicates with monitoring systems, how our monitoring facilities are built, how the equipment is maintained, and also how we handle the emergency signals and notifications our monitoring station receives from your building. Pro Active Integrated Security meets all of ULC-S561 standard requirements and we can issue ULC certificates to your building for insurance or other purposes. In order to meet the ULC-S561 standard for fire alarm monitoring, all of these requirements must be met.  If you are dealing with an alarm monitoring company that cannot issue you a ULC certificate then they are not providing true ULC-level fire system monitoring.

Our Clients Love Us!

Here's What They Say

Deb Herie
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Deb Herie

ProActive Integrated Security Ltd. is a professional security company who provides the utmost care in ensuring your residential property is secure, safe and protected. From the initial contact to the completion of the work, everyone involved answered all my questions and concerns in a prompt and courteous manner. I would highly recommend this company for all your security needs. Thank you to Bren and Troy for your expertise.

Amanda Brophy
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Amanda Brophy

I called in the morning as my alarm was going off and I didn’t know why. I spoke to Brenda initially and she was very calm, professional and patient with me. She was able to do some troubleshooting with me and told me the cost to have a technician come to my house. The technician was scheduled to come within the hour. Todd was also very professional and took the time to explain what he was doing and how I could better utilize my security system. I truly felt valued as a customer and would recommend them.

Michelle Lam
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Michelle Lam

Needed a tech to come take a look at our alarm system, Bren was super responsive and very quick to reply with helpful information. She was able to get a tech sent out easily. The tech was on time and very professional. Had us back up and running in no time. Great service from everyone I dealt with! Highly recommended if you have questions or need your alarm system looked at. Thanks ProActive!

Pawan Varaich
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Pawan Varaich

That was best customer service and the fastest delivery of service I have ever experienced. Amazing! We needed our fire alarm reset and they were amazingly fast to send a technician. Technician was amazing, he not only fixed the issue but also demonstrated how to fix it in future and how to operate the alarm system. I knew nothing about this system. Thank you again for such an incredibly fast service.

Patricia Wickson
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Patricia Wickson

ProActive is a "10". Quality, quick and friendly service. Dedication to detail and resolution of problems. They have restored our faith in what customer service looks like.

Jen Duguay
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Jen Duguay

I contacted ProActive on behalf of our Condo Community to tweak an existing Hikvision security camera system. Bren and Troy were a delight to work with. Professional, knowledgeable and friendly like family - I'm a huge fan!

Karen Van Amerongen
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Karen Van Amerongen

👍👍😊😊

MrRockerkinski
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MrRockerkinski

ProActive Security was highly recommended by a family member that has received services from this company for approximately 20 years. Recently I had them install a new home security system and this was the easiest decision for my new home. Bren has been my first point of contact via email and always provided a response within the same day. Installation completed by Troy was fast and professional.

Jb
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Jb

I had to run a DIY c/o YouTube factory reset on my system. I called ProActive and Brenda is so pleasant over the phone, and within 15m she had me schedule for a service that same day. Within 30m Troy is over at my place to service my alarm system, and he finished within 30m walking me through all the work he is doing (so I can learn to DIY for next time). If you guys call try to request for TROY, he is so polite and so pleasant to talk to. This guys are AMAZING! Keep it up guys! My home security go-to from now on!

General Manager
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General Manager

We had proactive come in to install a completely new CCTV system. Ian and Troy were incredible. Very professional, friendly and helpful. Service was stellar and will be recommending to all colleagues who are looking to update their system. Top notch service and great product. Very happy with results.

Sean Earle
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Sean Earle

Professional and friendly service. Highly recommend ProActive!

Emily Earle
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Emily Earle

ProActive was friendly and professional every step of the way. They were able to answer all of my questions and concerns and offered solutions that worked for me. I would highly recommend contacting ProActive!

SPEEDIES SKATESHOP
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SPEEDIES SKATESHOP

had proactive come look at our shop to install a camera system and alarm. very friendly and professional staff got us exactly what we needed at a good price! would highly recommend.

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Questions About ULC Fire Monitoring?

ULC fire monitoring is a service where your fire detection systems are continuously monitored by a certified monitoring center that adheres to the standards set by Underwriters Laboratories of Canada (ULC). This ensures a high level of reliability and prompt response to fire emergencies.

The benefits of ULC fire monitoring include enhanced safety, faster response times, compliance with insurance and regulatory requirements, and peace of mind knowing that your property is monitored by certified professionals around the clock.

When a fire detection system, such as a smoke detector or fire alarm, is triggered, the monitoring center receives an instant alert. The center then verifies the alarm and dispatches emergency services immediately, ensuring a rapid response to the potential fire.

ULC certification ensures that the monitoring service meets rigorous standards for reliability and performance. This certification is recognized by insurance companies and regulatory bodies, providing assurance that your fire monitoring system is of the highest quality.

Yes, many insurance companies offer discounts on premiums for properties equipped with ULC-certified fire monitoring systems. This is because these systems provide a higher level of protection and reduce the risk of extensive fire damage.

Yes, ULC fire monitoring is suitable for both residential and commercial properties. It provides an extra layer of safety and security, ensuring that any fire emergencies are promptly addressed, regardless of the property type.

ULC fire monitoring can be used with various fire detection systems, including smoke detectors, heat detectors, fire alarms, and sprinkler systems. Our monitoring service can integrate with your existing fire safety equipment.

Our ULC-certified monitoring center receives alerts instantly and can dispatch emergency services within seconds. This rapid response minimizes potential damage and enhances the safety of occupants.

If your fire alarm goes off, evacuate the premises immediately and ensure everyone is safe. The monitoring center will handle the verification and dispatch emergency services to your location.

Properties with significant fire risk, those with valuable assets, or those requiring compliance with regulatory standards can benefit from ULC fire monitoring. Our team can assess your property and recommend the best monitoring solution for your needs.

To set up ULC fire monitoring, contact ProActive Integrated Security Ltd. Our team will assess your current fire detection systems, integrate them with our monitoring service, and ensure everything is configured correctly for optimal protection.

Yes, there is a monthly fee for ULC fire monitoring services. The cost varies based on the level of service and the specific needs of your property. We will provide a detailed quote during the consultation.